Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR USING THE SERVICES OF SD – INOX EOOD

 

WARNING! Carefully read these General Terms and Conditions before using this web site. If you use this web site, you are deemed to accept and agree with the stated General Terms. If you DO NOT ACCEPT these terms do not use this web site!

The current General Terms and Conditions settle the relationship between SD – INOX EOOD as an owner of the domain www.tank-inox.bg and the Users of electronic (Internet) pages and services, located on the domain www.tank-inox.bg and its sub domains (called Site for short), as well as the relationship between the same when using the informational and trade services offered by and its licensees. (Called Services for short).

These General terms and conditions bind all the users, who register on the site www.tank-inox.bg . With the pressing of any object, a link or a button, located on the pages of www.tank-inox.bg (excluding the link to the current General terms and conditions), the User agrees, accepts in full and is obliged to follow the current General terms and conditions.

The company SD – INOX EOOD is registered under the Commercial Law of the Republic of Bulgaria with address and management address at city of  Plovdiv 4015, district Plovdiv, municipality Plovdiv, region Zapaden, 10th Vegetarianska str., UIC 204566962 and reg. No under the VAT Law BG204566962

 

CONTENT

 

  • Terms and conditions for using the site tank-inox.bg
  • User’s obligations when registering
  • Personal information safety. Confidential policy
  • Goods and services presented on the Site
  • Buying goods and/ or services presented on the site
  • Delivery of the purchased goods
  • Payment of the purchased goods and services
  • Refusal of purchased goods
  • Warranty service
  • Cookies and re – marketing
  • Others

 

  • Terms and conditions for using this Site

The User understands and agrees with the fact that the information services and the Site are provided “in the form in which they are published” and the fact that SD – INOX EOOD is not responsible for the accuracy of the published information and for the timely delivery of information regarding completed orders of the User, his/ hers or other Users’ queries, questions and comments about products, information on inaccessible products, as well as for damages and / or lost profits and other losses of any kind and size, occurring after, resulting from or due to use (or inability to use due to technical problems, prevention, administrator’s decisions, etc.) of the Site.  In the event that, as a result of the use of this Site or any material from it, damages occur for which repair or repair of equipment or information is required, the User assumes all responsibility and all costs associated with the removal of damages.

The User is informed and declares his / her agreement that the order he / she has requested may undergo changes that SD – INOX EOOD is obliged to notify the user of the e-mail and / or contact telephone and / or by any other appropriate means provided by him / her until he / she receives the confirmation of the final dispatch of the confirmed order to the user’s address.

To use the Site, the User must access the World Wide Web directly or through other devices that have access to Web-based content. In addition, the User must provide all necessary access to the World Wide Web, including a computer, modem, or other means of accessing the Internet. SD – INOX EOOD only provides the information on the Site and is not responsible for any interference or technical problems that hinder the use of the Site due to the exploitation of the computer equipment by the User.

 

  • User’s obligations when registering

For the purpose of using the Site www.tank-inox.bg, the User agrees and declares that he will provide true, accurate, up-to-date and complete information when completing the registration form (hereafter referred to as the Personal Data); In the event that the User provides incorrect, inaccurate, non – current or incomplete information between SD – INOX EOOD has the right to close and / or delete the information about its postal address and to refuse further access to part or all of its services, as well as SD – INOX EOOD shall not be liable for a false and / or incorrectly executed order made in connection with the information received by the User.

 

  • Personal information safety. Confidential policy

Pursuant to the Personal Data Protection Act, the User has the right to access his / her own Personal Data which he / she entered and / or became available to SD – INOX EOOD when using the Site and for the purpose of repairing the provided Personal data. In the event that the User has made a purchase order and has not requested timely correction of the information with the personal data provided, as a result of which SD – INOX EOOD executes inaccurately the order requested by the User, SD – INOX EOOD does not bear any responsibility for the incorrectly executed order and any damage suffered is at the expense of the user.

After examining the contents of these Terms and acceptance Users fill out the registration form on the Site expressly agree that their personal data to be processed by SD – INOX EOOD by electronic means when delivering ordered goods or services and, if necessary, by help from SD – INOX EOOD employees.  All user-provided Personal data and other data necessary for his/ hers identification during the use of the Site are stored, processed and used by SD – INOX EOOD for the purpose of maintaining certain functionalities, the services being provided and for the purpose of advertising goods and services. SD – INOX EOOD notifies and declares explicitly to the User that the Personal Data provided by the User does not surrender to third parties for advertising and promotional purposes.

SD – INOX EOOD reserves the right to use the IP addresses and other User Data to disclose their identity in cases where this is necessary to comply with the law, legal procedures and / or to ensure compliance with these Terms and Conditions.

 

  • Copyrights and restrictions related to them

SD – INOX EOOD grant the right of Users to use all the services that are listed on the Site for personal non-profit use only, and provided it does not violate copyrights of SD – INOX EOOD or third parties directly or indirectly related to the materials on the Site.

It is expressly forbidden for materials posted on this Site to be copied, publicly distributed or distributed for any purpose by Users. The use of the materials posted on this web Site on other sites is prohibited and offenders are subject to sanctions under the provisions of the Copyright and Related Rights Act.

All goods and services provided by SD – INOX EOOD, which are protected under the Copyright and Related Rights Protection Act, are provided to the Users in their original form, packaging and carrier without any influence on the part of SD – INOX EOOD and under the licenses and distribution rights granted by the producers and / or their distributors for the Republic of Bulgaria.

The provided references on the Site of SD – INOX EOOD to sites owned by third parties are published solely for the Users’ convenience. When using such a reference, Users do not use a service provided by SD – INOX EOOD and regarding the use of the reference outside the Site of SD – INOX EOOD, these General Terms and Conditions do not apply.

SD – INOX EOOD does not control the abovementioned sites that are not owned by SD – INOX EOOD and assumes no responsibility with respect to the information and / or their content. With these Terms and Conditions, SD – INOX EOOD informs Users that it does not in any way impose or recommend the use of these sites by Users, nor the information published therein. The visit of the mentioned sites and all the risks associated with their use are entirely at the expense of the Users and SD – INOX EOOD does not bear any liability for any damages suffered in this respect by the Users.

 

Goods and services presented on the Site

The information about the goods on the Site is broken down by types of groups and subgroups; On the page (link) to each item listed on the Site there is  provided information on the price, the main characteristics of the product and additional information aimed at helping make an informed choice by Users to purchase the product.

SD – INOX EOOD reserves the right to publish names, models and other information about goods in English when:

  • There is a danger of translation and the loss of valuable information about the characteristics of the product;
  • There is no commonly accepted unambiguous terminology in the Bulgarian language;
  • The product itself is the holder of information in English.

All the prices listed on the Site are in BGN with VAT included. In the event that the product has several modifications there are prices listed for each modification on the page.

SD – INOX EOOD is entitled at any time and without notice to make changes to the published products, services, prices and other characteristics of the goods and Users are considered informed of the changes as of the date of their publication. Information about some of the published products may not be updated, but in any case Users will be notified in the event of an online order form being made before they are delivered for unannounced information on the Site related to the products ordered. Part of the information posted on the Site may refer to products, services, or programs that are not available at the moment, so please excuse us in advance.

 

  • Buying goods and/ or services presented on www.tank-inox.bg

The User has the right to order all products and services listed on the Site www.tank-inox.bg . When making the order, the User has the right to choose the type of goods and their quantity, the manner and terms of delivery, according to the possibilities offered on the Site.

At any time prior to the final confirmation of the Order by filling in the online purchase form, the User has the right to make changes to the goods and services he chooses.

When making an order on the Site, the User enters into a contractual relationship with SD – INOX EOOD or its licensors “regarding the specific order and regulated by these General Terms, the order is considered final made after receipt of the order confirmation, following the instructions given in the Site; SD – INOX EOOD has the right to change the prices stated in the Site in its sole discretion at any time and without having to inform the Users in advance. The User is obliged to pay the price that was indicated on the Site during the execution of the order, whether lower or higher than the updated price. In case of technical errors in the published information on the Site, as a result of which the order cannot be executed, SD – INOX EOOD has the right to refuse the execution of the order and shall not owe any other compensation to the User except for the refund of the amounts paid and / or deposited by the user for the canceled order, if any. For registration, you only need to create an account with correct personal information, such as “Username,” “E-mail,” “Password,” “Password Confirmation”.

 

  • Delivery of the purchased goods

The deadline for delivery of ordered goods is given under each product; the deadline may be extended at holidays and / or weekends with the duration of the non – working days. In any case, it is possible a delay within the specified delivery terms, for which you will be notified promptly by our associate. In the case of delayed delivery by the Traders, a penalty of 0.1% is payable to the User for each delayed day after the specified deadline. In the case of delayed receipt by the User of the ordered items, a penalty of 0, 1% is payable to the Trader for each delayed day after the expiration of 3 (three) days of receiving the notification of the availability of the order in the relevant warehouse. In both cases, the penalty is paid upon request.

In more than three cases of impossibility to specify a date of delivery with the User, regarding the delivery of a particular order due to the latter, the order is canceled. Failure to specify a delivery date may consist of an inoperable phone call to the user / telephone number indicated by the User, a lack of opportunity for a Merchant Officer to offer a delivery date and others. In case of more than three postponements / changes in the delivery period of a particular order by the User after an initial request for delivery by the Merchants or a total maximum delay of more than 30 calendar days, the order is canceled.

The request for a postponement can be made either by phone call 0899408441 or by e-mail: tankinox@abv.bg . If the above deadline is not met, the general cancellation rules apply. The guilty failure of the buyer (user) to meet the agreed date automatically results in the cost of shipping for subsequent additional supplies. In the case of three deliveries to customer’s address and guilty rejection of the goods by the user, the order is canceled.

* For guilty non – appearance (not accepting) is considered: any non – appearance, which is not stated in advance or stated on the day of the agreed delivery date without a valid objective reason or force majeure / flood, fire, earthquake, death of the person, his or her close ones or relatives /. The conditions for transport and boarding on the floors are listed in the “Services” section of the site.

User is obliged to assist in unloading the vehicle of the ordered goods in the absence of stated upload.

While making your purchase order from the online store, you will notice an empty “Comments” field. In this field you can specify a convenient delivery day for you and, if possible, we will match the delivery to your preferences, which you will be notified in due time by our associate.

SD – INOX EOOD may request additional confirmation, including by phone, fax, e-mail of the order made. In the event that the User refuses to provide the information requested by SD – INOX EOOD, the refusal to provide it automatically leads to the cancellation of the order with or without further notice to the User. The delivery price is stated in “delivery terms” and is additionally calculated on the order according to Leo Express delivery terms. The delivery is made to the entrance of the building (the block) or the courtyard door. The Merchant reserves the right to refuse or alter the place of delivery of the ordered goods under the following conditions:

  • Objective inability to deliver in areas with undeveloped or unsuitable road infrastructure.
  • Unpaved roads, narrow roads, passage through which is dangerous to the integrity of the cargo or vehicle or to the health of the transporter and others.
  • Areas with increased crime or undeveloped outlying urban districts.

Upon change in the place of delivery, the trader undertakes to notify the customer in advance of the presence of the impeding facts and to agree on another location for obtaining, possible and favorable for both parties.

SD – INOX EOOD shall not be liable for delay if the delay is due to the fault of the courier delivering and / or due to circumstances beyond the control of the company SD – INOX EOOD.

 

When making the delivery, the goods should be carefully inspected by the User and / or an authorized person. In case of inspection of external visible defects – possible damages, hits and other damage found at delivery, the User should sign a damage report in the presence of a courier immediately and notify an assocciate from the On-line department on tel 0899408441 or e-mail: tankinox@abv.bg . Upon acceptance of the shipment by the User without remarks, all and any claims for external visible defects are unfounded and as such should not be met. In the event that a report on damages is not prepared and signed in the presence of a courier upon receipt of the shipment and / or an employee from the On-line department is not immediately informed on tel 0899408441 or e-mail: tankinox@abv.bg, the User loses the right of making the detected external visible defects in accordance with the sales contract. In the event that a report on damages is not prepared and signed in the presence of a courier upon receipt of the shipment and / or an employee from the On-line department is not immediately informed on tel 0899408441 or e-mail: tankinox@abv.bg , the User loses the right of making the detected external visible defects in accordance with the sales contract.

 

Upon finding a defect in User’s goods due to transportation, the User is notified by phone, after which the parties establish a new deadline for the supply and delivery of the goods depending on the circumstances. If the trader fails to supply and deliver the goods within this additional time limit, the User has the right to terminate the contract.

In the cases when the SD-INOX EOOD is given a specific delivery date and time in writing, the statement is binding. In the case of incorrect or wrong address, contact person and / or telephone upon request SD – INOX EOOD shall not be liable for inaccurate execution of the order as a result of the false information submitted by the User.

Upon delivery of the goods, the User or a third party indicated by him / her shall be obliged to sign the accompanying documents. A third person is considered to be any person who is not the owner of the application but accepts the goods at delivery of the delivery address specified by the User.

 

If the user is not found within the period for shipment to the given address and / or not be granted access to the delivery address, SD – INOX EOOD is released from its obligation to deliver the goods and the consumer loses rights on his order for the delivery of goods.

 

When goods delivered obviously do not match the stated purchase by the User and it can be detected in a simple review of the delivered goods, the User may request that the delivered goods be replaced by corresponding to his/ hers own application for purchase of goods within 24 hours from the notification of such a request to an On-line assistant on tel 0899408441 or e-mail: tankinox@abv.bg . SD – INOX EOOD reserves the right to change the subcontractor, without having to inform in advance.

 

Payment of the purchased goods and services

When making cash payment for the goods and services ordered, the User undertakes to deposit the full value of the delivered goods according to the confirmed order at the time of delivery of the SD – INOX EOOD or its representative / subcontractor performing the delivery. In the event that within 14 (fourteen) days from the date of delivery, the User refuses partially or fully purchased goods SD INOX EOOD undertakes to reimburse partially or wholly the deposited amount for their purchase. In the event that the User does not realize his right to cancel the purchased goods or services within the aforementioned period, SD – INOX EOOD automatically transforms the deposit as payment of the value of the ordered goods or services.

In case of payment upon delivery, the User deposits an amount equal to the value of the delivered goods according to the confirmed order of the supplier, authorized by the trader. In the event that within 14 (fourteen) days from the date of delivery the User refuses partially or fully the purchased goods, SD – INOX EOOD undertakes to reimburse partially or wholly the deposited amount for their purchase. In the event that the User does not realize his right to renounce the purchased goods or services within the aforementioned period, SD – INOX EOOD automatically transforms the deposit as payment of the value of the ordered goods or services.

Upon payment by bank transfer, the User deposits an amount equal to the value of the delivered commodity according to the confirmed order in the bank account of SD – INOX EOOD, indicated in the generated invoice and only after the deposit is confirmed as received and the bank account is credited with the respective amount, SD – INOX EOOD executes the delivery of ordered goods and services. In the event that within 14 (fourteen) days from the date of delivery the User refuses partially or fully the purchased goods, SD – INOX EOOD undertakes to reimburse partially or wholly the deposited amount for their purchase. In the event that the User does not realize his right to cancel the purchased goods or services within the aforementioned period,

SD – INOX EOOD automatically transforms the deposit as payment of the value of the ordered goods or services.

 

  1. Refusal of purchased goods

The user has the right to refuse and to demand the return of ordered goods purchased by him within 14 (fourteen) days of receipt of goods to the delivery address in the event that they are full equipment with accompanying documentation for purchase and conditions under Art. 55 (Healthy Product) of the Consumer Protection Act. The trader proposes a longer term than the statutory (in Art.55, para.1 of the CPA), 14 days.

Satisfaction of a return request: The item is in complete package with the accompanying purchase documentation. If the User has not kept the original packaging, he should pack the goods for transportation in order to preserve it.  Packaging is advisable to match the weight and content of the product. Each package should be securely sealed and reinforced at the edges. For reliable packaging practice requires the use of at least 2 different components (corrugated cardboard / cardboard, bubble wrap, nylon, stretch film and / or tape) as the risk of loss / damage of goods is to the User up to the product’s admission to the warehouse to / from Employee / Merchant.

Heavily injured items are not subject to return.

Amounts paid for additional services (delivery and installation) are not refundable.

Upon cancellation of the contract, the User is obliged to bear the direct costs of returning the goods (grounds of art. 55, para. 2 of the CPA). The User has the right to deliver the product to the nearest seller’s storage or for this to be done by a third party which is explicitely notary authorized by the User.  In this case, the risk of accidental loss of the product is entirely for the User until handed over to the respective warehouse of the company. For assistance with dismantling and / or delivery of returning goods, the User pays extra for these services. The terms and conditions are listed in the “Services” section of the site. The trader, subject to the hypothesis of item 5 of Article 57 of the CPA, namely “for the supply of sealed goods which have been opened after delivery and can not be returned for reasons of hygiene or health protection”, reserves the right not to satisfy the User’s request for refusal under Article 50-56 of the CPA.

Important! For additional vessel modifications, which are carried out at the User ‘s request, such as the addition of an extra hatch, level indicator, exits, openings, etc., as well as anything else that would alter the basic model of the vessels, the above conditions provided by the law of return do not apply.

 

Warranty services

With every order of goods subject to warranty service, SD – INOX EOOD concludes with the User a purchase contract with the given data about the goods and warranty terms, as well as all conditions of the provided legal / commercial guarantee. SD – INOX EOOD recommends the installation of the purchased goods to be carried out by an authorized service workshop / employee. If the Installation Service is not used, the User should familiarize himself with the installation instructions for the product to be carried out in accordance with the assembly plan attached to the product.

In case of ambiguity or problem, the User must contact us (before begining/ commencing installation) at 0899408441 or e-mail: tankinox@abv.bg . The commercial guarantee does not affect the rights of the consumers arising from the guarantee under Art. 122 – Art. 115 of the CPA.

Regardless of the commercial guarantee the trader is responsible for the lack of conformity of consumer goods with the contract, pursuant the guarantee under Art. 112 – Art. 115 and the following of the CPA in connection with Art. 124, Para. 1 and the following of the CPA:

Art. 112 (1) In the event of non-compliance of consumer goods with the sales contract, the consumer is entitled to make a claim by requiring the seller to bring the goods into conformity with the sales contract. In this case, the consumer may choose between repairing the goods or replacing them with a new one, unless this is impossible or the remedy chosen by him is disproportionate to the other.

(2) It is considered that a remedy for the consumer is disproportionate if its use imposes costs on the seller which are unreasonable in comparison with the other way of compensation, taking into account:

  1. The value of consumer goods if there was no lack of discrepancy;
  2. The significance of the discrepancy;
  3. The possibility to offer the consumer another form of compensation which is not associated with significant inconvenience to him.

Art. 113 (1) (New – State Gazette No 18 from 2011) When the consumer goods does not correspond to the contract of sale, the seller is obliged to comply with the contract.

(2) (Previous Para. 1 – State Gazette No 18 from 2011) The bringing of consumer goods into conformity with the sales contract must take place within one month of the consumer having lodged the claim.

(3) (Previous Para. 2, ammended – State Gazette No 18 from 2011) After the expiration of the term under par. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to demand reduction of the price of the consumer goods according to art. 114.

(4) (Previous Para. 3 – State Gazette No 18 from 2011) Aligning consumer goods with the sales contract is free of charge for the consumer. He does not owe costs for shipping consumer goods or materials and labor associated with repairs to them, and should not incur significant inconviniences.

(5) (Previous Para. 4 – State Gazette No 18 from 2011) The consumer may also claim damages for the harm suffered as a result of non-compliance.

Art. 114. (1) In case of non-compliance of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the complaint under Art. 113, he has the right to choose between one of the following options:

  • Cancellation of the contract and reimbursement of the amount paid by him / her;
  • Lowering of the price.

(2) The consumer can not claim reimbursement of the amount paid or to reduce the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the claim being made by the consumer.

(3) (New – State Gazette No 61 from 2014, in force from 25 July 2014) The trader is obliged to satisfy a request for termination of the contract and to refund the amount paid by the consumer when, after he has satisfied three complaints to the consumer by repairing the same product, within the term of the guarantee under Art. 115, there is a subsequent occurrence of non-conformity of the goods with the contract of sale.

(4) (Previous Para. 3 – State Gazette No 61 from 2014, in force from 25 July 2014) The consumer can not claim to terminate the contract if the nonconformity of the consumer product with the contract is insignificant.

Art. 115 (1) The consumer may exercise his right under this section within two years from the delivery of the consumer goods.

(2) The term under para. 1 stops running through the time required to repair or replace consumer goods or to reach an agreement between the seller and the consumer to resolve the dispute.

(3) The exercise of the right of the consumer under para. 1 is not bound by any other term for bringing an action other than the term under para. 1.

  1. The consumer can not invoke and lose his / her rights under the warranty:
  2. a) In the case of unannounced or non-executed guarantee or payment documents;
  3. b) In the event of damages caused by the customer’s transport of the Client Order (CO), climbing by the customer, damage to the goods by improperly unpacking, sharp and cutting objects, and incorrect installation (started / completed) by the user;
  4. c) When attempting to repair and remove a non-conformity from a non authorized by SD – INOX Ltd. service (assembly) center;
  5. d) In the event of damage / defects caused by improper operation of the articles (from moisture, scratching, breaking, smudging, tearing, burning and other actions and inactions caused by the user);
  6. e) In the event of a violation of the physical integrity of the good;
  7. f) In the event that when opening packages already delivered, the customer finds a discrepancy for which he does not signal but starts / performs the assembly of the workpiece / product;
  8. g) In the case of non-cooperation by the consumer and failure to submit information establishing the nature of the non-conformity of the goods with the agreed (photo material, etc.);
  9. h) The legal / commercial warranty provided for the product does not cover damage caused by force majeure (flood, earthquake, fire and other natural disasters).

The commercial warranty provided for the product does not cover components of the product with a limited shelf life.

 

  • Cookies and re – marketing

While browsing www.tank-inox.com , you will be added ad cookies to your browser so we can better understand what you are interested in. Our AdRoll Display Ad Partner lets us show you ads based on the pages you look at www.tank-inox.com . The technology our partner uses does not collect personal information such as names, emails, postal addresses, or phones. You can visit this page to remove AdRoll and their targeting ads.

  • Other

The Merchant has the right to unilaterally modify all terms and conditions set out on the site SD – INOX EOOD, as the changes will take effect from the date of their updating only for the future clients. Fpr current contracts are valid redactions of the Terms and Conditions at the time they are generated. In the case of a change in current contracts the rules of Art. 147b of the CPA apply.

 

SD – INOX EOOD reserves the right to send to the User messages related to new products and services with promotions and / or changes in the terms and conditions of delivery of the goods provided and any other information published on the Site

SD – INOX EOOD administers this Site and its application is valid only for the territory of the Republic of Bulgaria. SD – INOX EOOD declares that the materials or services mentioned in this Site are not suitable or accessible outside the territory of the Republic of Bulgaria and respectively the access to them from territories outside the specified territory is invalid.

Questions, inquiries and consultations of the User may be made on-line through the SD – INOX EOOD site to the form for questions and inquiries, through a employee from the On-line department at tel.: 0899408441 or 0893435172 or e-mail: tankinox@abv.bg within the working hours: 8:00 – 19: 30 h, no day off.

These Terms and Conditions may be updated at any time by stating the date of their latest change on www.tank-inox.bg .

When using the site www.tank-inox.bg, the users undertake to observe the present General Terms and Conditions, as well as the legislation of the Republic of Bulgaria applicable to the goods and services, including the international legislation.

USER AGREES WITH THE TERMS OF USE OF SERVICES OF www.tank-inox.com BY CLICKING on each object, link or button on the website of SD – INOX EOOD, as well as a link to THESE TERMS AND CONDITIONS AND IS CONSIDERED THAT HE KNOWS THE GENERAL TERMS AND CONDITIONS, ACCEPTS AND OBLIGES TO FULLFILL THEM.

 

Last updated on 08.12.2017